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Have a question about your ScanNCut warranty?

You’ll find all the answers below.

This warranty is issued by
Brother Sewing Machines Europe GmbH
Im Rosengarten 11
61118 Bad Vilbel
E-Mail: uksupport@scanncut.eu
(referred to on this site as "Brother").

This warranty is given only to the original end-user of the accompanying product and accessories (collectively referred to on this site as “this Product”) during warranty period described below.

If you purchased a Product from someone other than Brother authorized reseller or if it was used (including but not limited to refurbished by someone other than Brother), your Product may not be covered by the warranty.

The Product which includes a Machine and accompanying Accessory Items excluding Consumable Items such as Cutting Blades, Pen, Blade Holder, Cutting Mats, Stabilizer and miscellaneous tools.

Except as otherwise provided on this site, Brother warrants that the machine and the accompanying Consumables and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

The  warranty  period  is  2  years  from  the  original purchase  date  for  Parts,  Labor  and  accompanying Accessory Items. (If the Product is used for business purpose, Brother  offers  1  year  warranty  period  from  the  original purchase date.)

The  Original  purchase  date  shall  be  determined from  the  original  receipt  evidencing  proof  of  purchase of the Product.
Therefore, it is important for you to maintain the receipt for the Product.

The warranty does not cover:

  1. Physical damage to the Product;
  2. Damage  caused  improper  installation,  lack  of periodic  maintenance,  improper  or  abnormal use, misuse, neglect or accident (including but not  limited  to  transporting  this  Product  with-out the proper preparation and/or packaging);
  3. Damage caused by another device or software used with the Product including but not limited to damage resulting from use of non-Brother-brand parts, Consumable and Accessory items
  4. Problem arising from other than defects in materials or workmanship
  5. Consumables or other Items requiring periodic repair, refill or replacement with ordinary wear and tear, including but not limited to Cartridges, Cutting Blade, Pen, Blade Holder, Cutting Mats or Contact/Support sheet.

The warranty is VOID if the Product has been altered or modified in any way (including but not limited to attempted warranty repair other than by Brother Authorized Repair Center and/or alteration/removal of serial number).

Report your issue to Brother Authorized Dealer or contact Brother sending a e-mail to info@scanncut.eu within the applicable warranty period. Supply the Brother Authorized Service Center or Dealer with original invoice or receipt including the date of purchase, product and seller’s name.

If the problem reported concerning your Machine is covered by the warranty and if you first reported the problem to a Brother Authorized Service Center or Dealer within the applicable warranty period, Brother Authorized Service Center or Dealer will repair or replace the Machine at no charge to you for parts or labor. The decision as to whether to repair or  replace  the  Machine  is  made  by  Brother  in  its sole  discretion.  Brother  reserves  the  right  to  supply  a  refurbished  or  remanufactured  replacement Machine and use refurbished parts provided such replacement  products  conform  to  the  manufacturer’s  specifications  for  new  product/parts.  The repaired or replacement Machine will be returned to you freight prepaid or made available for you to pick  up  at  a  conveniently  located  Authorized  Service Center or dealer.

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