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Need support?

We’ve outlined some of the main issues you might encounter with your machine and to solve them here so you can get back to work sooner.

Or visit Brother Solutions Center for the most frequently asked questions.

 

If you need further help or support, our contact details are below:

If you have bought your product from a retailer or online, please email us to ukcustomersupport@brothersewing.eu for support.
Please include the serial number and model of your product in the subject line.
You can find the serial number here.

* If you have bought your product from one of our Authorised Brother Dealers, please get in touch with them directly for personal and fast support.

 

from UK call 0333 999 7733
from Ireland call 081 877 6286

 

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

 

  • In order for us to provide you with the best solution we may need to pass your details onto relevant third parties to assist in developing and delivering this service for you.
  • You can withdraw your consent at any time. Personal information for processing your request will be handled with care in accordance with our privacy policy.

ScanNCut electronic cutting machine Support
Email us to uksupport@scanncut.eu, quoting your product serial number and ScanNCut model. You can find your serial number here.

CanvasWorkspace Support
Email us to uksupport@scanncut.eu.

 

from UK and Ireland: 00800 222 00 666

 

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

 

  • In order for us to provide you with the best solution we may need to pass your details onto relevant third parties to assist in developing and delivering this service for you.
  • You can withdraw your consent at any time. Personal information for processing your request will be handled with care in accordance with our privacy policy.

Find support here:

UK:

https://www.brother.co.uk/support/contact-us/technical-support

 

Republic of Ireland:

https://www.brother.ie/contact-us/technical-support

 

Or see the full list of contacts across the UK and EU here

 

Alternatively, you can also reach us by post:

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

Looking for help with your Artspira app?

Browse our Artspira FAQs to find the answer to your questions. 

For FAQs & Troubleshooting, please visit Brother Solutions Center.

You can also email our support team at ukcustomersupport@brothersewing.eu

 

Important

If your product has been sold to you by one of our Authorised Dealers, please contact them directly since they will be able to assist you directly and efficiently.

If you want to contact us directly however, please send us an email with the serial number and the model number of your product.

You can find this information on the label on the back of your machine.

 

Find your serial number here(0.34MB / PDF)

BROTHER SEWING MACHINES EUROPE GmbH (hereinafter “Brother”) respects EU Data Act and for compliance of Data Act, upon your reasonable request notified to us in proper procedure provided in our Privacy Policy, Brother is ready to provide you easily accessible, and machine readable digital device data generated in your Brother Product(s) (hereinafter “Device Data”) in necessary amount and quantity which is required under the Data Act.

Examples of Device Data which we may provide you under the Data Act are as follows;

  • printing date
  • number of printed pages
  • the types and sizes of paper and other medias
  • ink consumption/levels
  • error logs
  • event logs
  • product settings
  • traceability data

Please note that depending to your usages of Brother Product(s), some of the Device Data may not be providable to you by reasons that such Device Data has not been generated in your Brother Products, nor transmitted to Brother accessible server at our control.


Download all data sheets here