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Need support?

We’ve outlined some of the main issues you might encounter with your machine and to solve them here so you can get back to work sooner.

Or visit Brother Solutions Center or download the Brother SupportCenter App for the most frequently asked questions.

 

How to contact us...

 

All Enquires: from UK call 0333 999 7733 from Ireland call 081 877 6286

Email us: ukcustomersupport@brothersewing.eu

 

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

 

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Important

If your product has been sold to you by one of our Authorised Dealers, please contact them directly since they will be able to assist you directly and efficiently.
 
If you want to contact us directly however, please send us an email with the serial number and the model number of your product.

You can find this information on the label on the back of your machine. You can find your serial number here.