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Need support?

We’ve outlined some of the main issues you might encounter with your machine and to solve them here so you can get back to work sooner.

Or visit Brother Solutions Center or download the Brother SupportCenter App for the most frequently asked questions.


How to contact us...


UK:0044 333 999 7733

Email us: uksupport@scanncut.eu


Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
M34 5JD
United Kingdom


  • In order for us to provide you with the best solution we may need to pass your details onto relevant third parties to assist in developing and delivering this service for you.
  • You can withdraw your consent at any time. Personal information for processing your request will be handled with care in accordance with our privacy policy.

Silver sticker with model and serial number information


If your product has been sold to you by one of our Authorised Dealers, please contact them directly since they will be able to assist you directly and efficiently.
If you want to contact us directly however, please send us an email with the serial number and the model number of your product.

You can find this information on the label on the back of your machine. You can find your serial number here.