Brother
mulicoloured pattern

Get help & support

We know you chose Brother because you’re looking to perfect your craft, so we’re always here to help you get the best from your machine.

  1. Home Brother
  2. Support
Gentleman holding mobile in hand and looking at Brother Support app

Solutions Center: your questions answered

Get the answers you need by instantly accessing tailored FAQS and troubleshooting guidance, manuals, accessories information and downloads for your Brother machine.

 

Visit Solutions Center

pink and orange clipbaord icon

Explore the glossary

Not sure about a specialist sewing or quilting word term you’ve heard? Get a clear answer in our glossary.

Sewing Machine Glossary

If you need further help or support, our contact details are below:

If you have bought your product from a retailer or online, please email us to ukcustomersupport@brothersewing.eu for support.
Please include the serial number and model of your product in the subject line.
You can find the serial number here.

* If you have bought your product from one of our Authorised Brother Dealers, please get in touch with them directly for personal and fast support.

 

from UK call 0333 999 7733
from Ireland call 081 877 6286

 

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

 

  • In order for us to provide you with the best solution we may need to pass your details onto relevant third parties to assist in developing and delivering this service for you.
  • You can withdraw your consent at any time. Personal information for processing your request will be handled with care in accordance with our privacy policy.

ScanNCut electronic cutting machine Support
Email us to uksupport@scanncut.eu, quoting your product serial number and ScanNCut model. You can find your serial number here.

CanvasWorkspace Support
Email us to uksupport@scanncut.eu.

 

from UK and Ireland: 00800 222 00 666

 

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

 

  • In order for us to provide you with the best solution we may need to pass your details onto relevant third parties to assist in developing and delivering this service for you.
  • You can withdraw your consent at any time. Personal information for processing your request will be handled with care in accordance with our privacy policy.

Find support here:

UK:

https://www.brother.co.uk/support/contact-us/technical-support

 

Republic of Ireland:

https://www.brother.ie/contact-us/technical-support

 

Or see the full list of contacts across the UK and EU here

 

Alternatively, you can also reach us by post:

Brother Sewing Machines Europe GmbH UK Branch,
Shepley Street,
Audenshaw,
Manchester
M34 5JD
United Kingdom

Looking for help with your Artspira app?

Browse our Artspira FAQs to find the answer to your questions. 

For FAQs & Troubleshooting, please visit Brother Solutions Center.

You can also email our support team at ukcustomersupport@brothersewing.eu